The following General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the site www.en.mattelsa.net (hereinafter “E-commerce” and “site”) which is operated by MATTELSA S.A.S (hereafter “MATTELSA”). MATTELSA is a clothing company registered in Colombia, where the central registered office resides at Calle 35 # 46-63 Medellin- Antioquia. MATTELSA´S tax identification number (TIN) is 830513441-8 and contact email is mattelsa@mattelsa.net. Please read these terms and conditions carefully before ordering any products from the site.

Through www.en.mattelsa.net, MATTELSA delivers information about its products and offers the possibility of acquiring them. People that wish to carry out purchases must complete the registration form, following the steps MATTELSA indicates to acquire the condition of "Customer". This registration in eCommerce implies acceptance of the Terms, Conditions of Use and Privacy Policy.

However, there are eCommerce pages that are accessible to people who do not register or start a product purchase (hereinafter "Users"). In this sense, Users who access these parts of E-Commerce agree to be subject to the terms and conditions contained in these General Conditions, to the extent that they may be applicable.

CONTACT: If a Customer needs to talk to MATTELSA, they can reach MATTELSA on social media.  



MATTELSA can deliver to around 200 countries. However, some restrictions are placed on the extent to which MATTELSA accepts orders from specific countries. 



A User may only purchase products from MATTELSA if they are legally capable of entering into a binding contract and they are an authorised user of the credit card used to pay for the order.



1. Once the Customer has placed the order, they should receive two emails: one email from the online payment company processing the payment (PayPal), and one email from MATTELSA confirming the order. The Customer should contact MATTELSA if they do not receive these e-mails.

2. Once the Customer submits the order, their bank or card issuer is immediately contacted for authorisation to take payment from their account. For security purposes there may be times that the online payment company needs to call the Customer to confirm payment, and for this reason MATTELSA requires the Customer to give a working telephone number that is registered to them as buyer. For further details on how Customer information is used please see the privacy policy section. Customers must note that MATTELSA only accepts credit card.

3. As soon as the order is placed, MATTELSA start to process it which means the Customer will not be able to cancel or change it before delivery.



MATTELSA undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form.

MATTELSA will not be held liable for any errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality, or some data has been omitted.

If a Customer receives a package that has been damaged, has been opened, or has suffered any other problems relating to transport, the Customer must not accept the package from DHL but immediately communicate with MATTESA to initiate an investigation. It is very unlikely that a package will get lost. However, if this does happen, MATTELSA will inform the Customer of the missing package and proceed to resolve the situation.

MATTELSA uses DHL to transport the products. The order will be delivered within a maximum of 15 working days.

Each delivery is considered finalised from the moment at which the transport service delivers the product to the Customer.

If DHL are going to deliver the order and the Customer is not there they will return and try to deliver up to 2 more times, generally on consecutive days. If DHL reports a change with the delivery, MATTELSA will contact the Customer. In cases where a Customer wishes to request a new shipment, they will have to cover the cost of it.

The images on www.mattelsa.net and in other advertising materials are for illustrative purposes only. The products may vary slightly from those images. Although MATTELSA have made every effort to display and print the colours of the products accurately, MATTELSA cannot guarantee that the pictures in other advertising materials, accurately reflect the colours of the products that will be delivered to you.



MATTELSA assures the Customer that the number of units available corresponds to our warehouse stock. In no event will MATTELSA intentionally try to sell more units that is available.

In cases of force majeure such as human error or faults to the computer system, where the quantity of available inventory differs from the purchase made, MATTELSA will inform the Customer via email of the cancellation of the order. If, as a result of this cancellation, the customer wants their money returned, this return will be made according to the policies set out in the returns section.



MATTELSA has maximum safety measures. The process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted in code by means of 256-bit algorithms, which ensures that it is only intelligible to the client's computer and that of E-Commerce. This way, when using the SSL protocol, it is guaranteed that:

  1. The Customer is communicating their data to the MATTELSA Server Centre and not to any other that tries to impersonate it.
  2. The Customer and the MATTELSA Server Center data is transmitted in code, avoiding its possible reading or manipulation by third parties.

E-commerce does not capture, store or transmit transactional data. For this MATTELSA has the online payment system “PayPal” (Payment Platform) which is a PCI certified payment gateway; this certificate is granted only to those who meet high standards of security including, among others; encryption software, validation procedures and robust data protection measures. Using this the Customer can make payments on the site without worry.

Through the credit card payments, PayPal will validate the identity of the people using the credit card, especially those that may have suspicious characteristics.


Pricing and payment

The product prices at en.mattelsa.net do NOT include:


  1. VAT and other taxes that may apply. The Customer is responsible for paying any taxes that may be applicable once the order is in the destination country, including any import or export taxes that depend on the legislation of each country.
  2. Expenses for shipping, which are detailed separately and must be accepted by the Customer before they pay for the order.


The Customer is committed to paying for the clothing and the shipping the moment that the purchase is completed. The price of the products will be added to the tariffs corresponding to the shipping expenses. In any case, these shipping tariffs are shown to the Customer before completing the purchase. Payments are made through the online payment system PayPal and are therefore subject to their conditions and safety protocols.

Once the payment form is completed with the cardholder's data, for verification purposes, the identity document number will be requested. If the transaction is rejected, the Customer must contact their bank directly. If the payment is successful, the Customer will receive an email. All transactions will be subject to verification in the bank account of MATTELSA and to additional verifications.

MATTELSA reserves the right not to accept a payment if the Customer does not fully comply with the security validations or, if for any reason, is not able to verify the identity of the cardholder.

Although MATTELSA has a secure connection system for the payment of all purchases, in no case will it be responsible for failures in communications of banks or credit, nor for any damages caused to the Customer because of this.

In the event of suspicion or verification of improper use of the payment gateway, including attempted fraud, hacking activities or attempted violation of security systems, MATTELSA may initiate the appropriate legal action.

MATTELSA assumes no responsibility in cases where the Customer has not proceeded to notify the corresponding financial institutions of the loss, misuse or theft of personal information used to carry out transactions.

The Customer must notify MATTELSA of any undue or fraudulent charges on the card used for purchases in the shortest possible time, so that MATTELSA can make the appropriate arrangements.



Once the Customer has received the product, they will have the care and washing instructions on the clothing label and will be responsible for its care.
The warranty will be void after 30 days from the date of billing, and/or in the event of defects or deterioration caused by external factors such as accidents, wear and tear, or care not in accordance with the instructions.

Products modified or serviced by the customer are excluded from the warranty and MATTELSA will not cover products damaged by improper use.


In the case of faulty items, the Customer may request on Guarantee a full refund for the items plus shipping expenses, or a new item- in which case MATTELSA would assume the cost of shipping


In order to claim a guarantee, The Customer must show that the item is faulty and needs replacing by demonstrating that the item was damaged prior to shipping. They must provide pictures/videos of the faulty item, and the claim must be made within 5 days of receiving said item.


MATTELSA do not currently offer returns.



MATTELSA offer exchanges exclusively for the following;

Requested exchanges are possible only in cases where the Customer agrees to pay all shipping costs and ensuing import/export costs as well as the exchange itself being of exact price to what was originally payed.



Customers and Users are entirely responsible for their conduct on the site, for their access of the information on the site, their navigation of it, as well as initial access of it. As a result of the foregoing, Customers and Users are solely responsible to MATTELSA and third parties for:

  1. The consequences that may arise from its use, with aims or purposes illicit or contrary to this document, of any content of the site, reported or not by MATTELSA and published or not under its name in official form.
  2. Furthermore, the consequences that may arise from the use contrary to the content of this document and harmful of the interests or rights of third parties, or that in any way can damage, disable or impair the site or its services or prevent the normal enjoyment for other users.

MATTELSA reserves the right to update any content when it deems appropriate, as well as to eliminate, limit or prevent access to its site, temporarily or definitively, as well as deny access to E-commerce for Customers and Users who misuse the site and/or breach of any of the conditions listed in this document.

Mattelsa does not guarantee: 
1. That the access to the Web and/or the web-link is uninterrupted or error free. 
2. That the content or software to which Customers and Users use to access the Web or Web link does not contain errors, or other elements in its contents that may affect the computer system.



MATTELSA reserves all rights over the content, design and code used on its website, and especially over the photos, images, logos, designs, brands, and commercial names which are included in E-Commerce. These rights are protected by the current legislation as relating to intellectual property.

Both the total or partial reproduction of the site is entirely prohibited without expressed written permission by MATTELSA.

Also prohibited is the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that infringes on the current legislation in Colombia or the rest of the world in the matter of intellectual and/or industrial property unless given prior written authorisation by MATTELSA.

Furthermore, MATTELSA does not grant any implied license or authorization to intellectual and/or industrial property rights or any other right or property directly or indirectly related to the content included in its E-commerce.



MATTELSA assumes no liability whatsoever, including but not limited to:

1.The access of minors to the content included in the site, that being the responsibility of their parents to exert adequate control over the activity of the children or minors in their charge or to install some tools of control over the use of Internet with the object of avoiding (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.

In no event shall MATTELSA be liable for the following: 

1. Errors or delays in accessing E-Commerce for the Customer when entering their data in the order form, the slowness or impossibility of acceptance by the recipients for the confirmation of the order or any anomaly that may arise when these incidents are due to problems on the Internet, unlucky cases or force majeure and any other unforeseeable contingency beyond the good faith of MATTELSA.

2. Failures or incidents that may occur in incomplete communications, deletions or transmissions, as E-Commerce services are not guaranteed to be constantly operational.

3. Of the errors or damages caused to the E-Commerce by a use of the inefficient service and of bad faith by the client. 

4. Non-operability or problems in the email address provided by the Customer to send the order confirmation.


In any case, MATTELSA is committed to solving the problems that may arise and to offer all the necessary support to the Customer to reach a quick and satisfactory solution.

MATTELSA has the right to perform during defined time intervals, promotional campaigns to promote the registration of new members in its service. MATTELSA also reserves the right to modify the conditions of application of the promotions, to extend them by communicating it duly, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behaviour in their participation



MATTELSA S.A.S. -a company identified with TIN 830513441-8, address Calle 35 No. 46 63 (Medellín) and telephone +574 2320913- is responsible for the management of personal data and will do so by operating with confidentiality, security and restricted circulation.


To achieve the main objective of the company, which is based on the production and marketing of clothing; MATTELSA S.A.S. requires access to data from customers, suppliers, employees and other third parties as to the normal functioning of their commercial and labour activities.


MATTELSA S.A.S. collects data from its Customers when they make purchases through the official website en.mattelsa.net On the website the Customer is asked to fill out a form of their basic personal information needed to make the shipment. MATTELSA stores this information for such use. However, Customers may also spontaneously provide MATTELSA with their personal data if they wish to receive special information from the company. 

The handling of the data with suppliers, employees, and other legal persons or persons otherwise connected to MATTELSA S.A. S, is done through corporate emails or other means used to transmit pertinent data.



MATTELSA S.A.S. guarantees that the purpose of the management of personal data is to ensure the normal exercise of commercial and labour relations; as well as its inherent activities.

Subject to the foregoing, all queries and claims, must be directed to: 

* Julian Quiceno, Director of ECommerce, who you may contact at julianquiceno@mattelsa.net, for Customer related data.



MATTELSA S.A.S. undertakes to provide the appropriate and safe use of data for those under the age of 18, responding and respecting the best interests of children; as well as respecting and giving adequate management to sensitive data, being aware that minors merit special care and without wanting to prejudice any of their fundamental rights.

The information processing policy is indefinite in time and is published as of December 01, 2017. 

The time during which MATTELSA S.A. S makes use of the data is indefinite or until the people involved determine it and it depends on the needs of the company to carry out its activity.



MATTELSA S.A.S., a company identified with TIN 830513441-8, is responsible for the management of personal data and will do so by working with criteria of confidentiality, security, and restricted circulation, in accordance with its policy of processing information, found on the website https://en.mattelsa.net/terms-conditions 

The treatment that MATTELSA S.A.S. gives to Customer data is reliable and safe, no person supplies Customer data by means other than: Business domain emails, corporate website, documents duly directed and sent by correspondence or physically granted through the company's official document. The authorised data shall be used only by persons authorized by the company to carry out the normal exercise of commercial and labour relations; As well as their inherent activities.

The rights that assist Customers as a holders of the data are: 
* To know, update, rectify and delete personal information. 
* To revoke the consent granted. 
* To request proof of authorization. 
* To request and receive information about the purpose of the use of the data. 
* To complain to the SIC for misuse of personal data. 
* To be informed of the data subject to treatment, for free.

Where data is seen as sensitive data for minors, the Customer may refrain from responding. If the Customer was already part of the database, it is necessary to have their authorization to continue logging and using their data. Therefore, if the Customer is now a part of the database, after 30 working days of receiving this notice the Customer must perform the corresponding action to revoke the authorization, or it is clearly understood and expressed that the Customer gives permission to maintain their information. The foregoing stipulation being in accordance with law 1581 of 2012 and its regulatory decree 1377 of 2013.

If the Customer agrees with this policy and authorizes MATTELSA S.A.S. to make use of their personal data, they should keep this information in mind for future actions. If, on the other hand, the Customer does not want their data to be used by the company in any context, they can communicate with the corresponding contact listed above.

Updated May 2020